Release Update(30th, Aug)--V4.1

Owned by SUPPORT
Aug 31, 2024
1 min read

Version: CX 4.1

Release Date: 30th, August 2024

New Add Features

  • Added Agent Login Log. It supports viewing the time when agents login and out of the system and basic login information, such as login location, login IP, etc.

  • Added Active Conversation Report. It supports viewing the number of completed and ongoing chats and ticket numbers for each agent on the day.

  • Support uploading URLs and using Inbox Suggestions as dataset resources for AI Agent and AI Assist.

Enhanced Features

  • Optimized the Send message component in WhatsApp Workflow:

This component adds a Wait for Response switch, which allows you to set the waiting time directly in the component.

When the message type is List or Button, each option can be connected to subsequent components separately.

Delete Features

  • N/A

Bug Fixes

  • Fixed the issue where the agent side displayed Failed when no image was uploaded in the Send an image component in Webchat Flow.

  • Fixed the issue where the Remember visitor info collected from pre-chat form checkbox did not actually take effect in webchat.

  • Fixed some issues with incorrect spelling.

  • Fixed some UI presentation issues.