Release Update (31st, August)--V3.2.0

Owned by SUPPORT
Aug 31, 2023
1 min read

Version: CX 3.2.0

Release Date: 31st, August 2023

Bug fixes

  • Fixed some existed bugs on Omnichannel Widget

  • Fixed some display bugs on Knowledge Base

  • Fixed some bugs in Salesforce CRM information synchronization in Inbox

New Add Features

  • Support automatic interactive processing of information (Bot)

  • Add integration for ZOHO CRM;

  • Add integration for OpenAI (ChatGPT);

  • Add Agent Assist that can help agent to generate conversation summarization note.

  • Support online Audio & Video Web Chat (WebRTC P2P)

  • Add call channel with integrating Telephony System.

  • Support custom view filter in Agent Console Inbox

  • Add the function of @mentioned tickets

  • Add Enhanced Rebranding that each tenant can have their own subdomain name and can customize its own login page and management page

Improve Features

  • Optimized the UI of the Admin Panel

  • Optimized system page interaction

  • Distinguished between the login pages of system administrators and tenants

Delete Features

  • N/A

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