Release Update (14th, June)--V3.3.2

Owned by SUPPORT
Last updated: Jun 20, 2024
2 min read

Version: CX 3.3.2

Release Date: 14th, June 2024

New Add Features

  • Added a verification process for email modification to enhance account security.

  • Added the Active/Deactive function for "Agent" to facilitate secure account management by administrators.

  • Implemented the display of WhatsApp interactive messages on the Agent side, allowing agents to review the entire history of ticket messages.

  • Added support for multi-language versions of notification messages, enabling administrators to send notifications in various languages to tenants from different countries.

Enhanced Features

  • Support to delete data objects in third-party object stores: Minio, S 3, Blob.

  • Optimize the templates for system notifications for different situations to make them more aesthetically pleasing and user-friendly.

  • Optimized the logic of the Two-Factor Authentication(2FA) login policy to make your account more secure.

  • Optimized the function of generating backup codes for Two-Factor Authentication(2FA) to enhance the user experience and make your account more secure.

  • Optimized Omniwidget channels - Moved the location of Omniwidget channels settings, and changed the interaction effect so that users can easily understand this setting.

  • Optimized Chat Queue - Beautified the UI of the settings page and queue list, modified the hierarchy in the chat queue menu, and optimized the logic of automatically assigning settings items.

  • Optimized Agent - Beautified the UI for creating agents, agent lists, and user profiles.

  • Optimized the minimum width of the ticket chat window in Inbox to make it more beautiful and enhance the user experience

  • Optimized the hierarchy and UI of the custom SMTP server settings page to make the page clearer and more beautiful.

  • Tenant permission control has been optimized, allowing system administrators to conveniently toggle service switches for tenants, facilitating the personalized customization of tenant features.

Delete Features

  • Delete custom system notifications from tenant side.

Bug Fixes

  • Fixed the issue that the inbox audit log did not display channel information.

  • Fixed the issue that the ticket in the Recycle Bin in the agent console cannot be deleted.

  • Fixed the issue where email signatures for outgoing and incoming emails were displayed differently.

  • Fixed the issue where the "Automatically end chats if visitors don't respond" feature was not functioning.

  • Fixed the issue preventing the telegram channel from sending WAV format audio files.

  • Fixed the display issue in the Notification Center tables.

  • Fixed the issue where WhatsApp template messages could only be sent if the customer had sent a message several minutes prior.

  • Fixed the issue with incorrect SLA sorting.

  • Fixed the issue where long text messages sent via the SMS channel were not displayed properly.

  • Fixed the issue where custom views with tags as conditions in the agent console would filter tickets incorrectly.

  • Fixed the issue that the time format could not be saved successfully after being modified.

  • Fixed the issue with the calculation of days in the time filter.

  • Fixed some issues with report data statistics.

  • Fixed the issue where user avatar modification failed.

  • Fixed some issues with incorrect prompts and spelling.