Release Update (5th, Nov)--V5.1

Owned by SUPPORT
Nov 05, 2024
2 min read

Version: CX 5.1

Release Date: 5th, Nov

New Add Features

  1. Supports merging your different contacts, which can effectively help you reduce resource consumption.

  2. Supports the creation of SMS channel workflows, which enhances the SMS channel customer experience and improves the work efficiency of agents.

  3. Added status to AI datasets to help you quickly identify the status of the synchronization content within this dataset.

  4. Refactor current contact REST API to adapt to the current latest Contact function.

  • The New API supports querying contacts, adding new contacts, modifying contacts, and deleting contacts.

  • It also supports merging contacts and adding tags or notes to contacts through the New Contact Rest API.

  1. Audio/Video Chat

  • Added Audio/Video Chat feature. If you want to experience Audio/Video Chat, you can contact your provider to turn on the feature.

  • Audio/Video Chat supports Google and Edge browsers on both web and mobile platforms.For example, visitors can have audio or video conversations with agents on the widget through the Google browser on mobile phones.

  • When an agent is having an audio or video call with a visitor, we will not continue to assign chats or tickets to this agent until the call ends.

Enhanced Features

  • Optimized the synchronization of external content in the dataset, allowing you to see the number of pages synchronized with the URL in real-time.

  • Supports costuming button names for the Let AI Agent Answer component in the Workflow.

  • Optimized the email notification template after completing importing contacts, added some necessary data, and displayed the import results more clearly.

  • Removed the ban function for web chat guests and inbox senders, and unified the use of the contact block function.

  • Removed the blocking function for web chat visitors and inbox senders, and unified the use of the contact block function.

  • Optimized the interaction method for setting the default email in the inbox.

  • Added a manual refresh button on the Agent Panel Wrap-up module.

Delete Features

  • N/A

Bug Fixes

  • Fixed the issue where the channel account could not be displayed normally in some cases when creating a new ticket.

  • Fixed the issue that the event record description of the call ticket in contact was incorrect.

  • Fixed the issue where the number of tags was incorrectly counted in some cases.

  • Fixed the issue where file synchronization with long file names in AI datasets, 500 errors thrown.

  • Fixed some UI presentation issues.