Release Update (15th, August)--V4.0

Owned by SUPPORT
Aug 16, 2024
3 min read

Version: CX 4.0

Release Date: 15th, August 2024

  • Added the function of Invitation. Set up auto or manual invitation policies for visitors on your website based on your actual business scenarios：

Auto Invitation: Automatically invite guests to chat with the agent based on predefined rules,This not only frees you from manually identifying target visitors and sending invitations but also ensures that no target visitors are missed.

Manual Invitation: With the manual invitation feature, you can invite a visitor to your website to chat with you. You can customize the invitation by pre-defining a personalized message sent along with the invitation.

  • Added the function of Agent Assist, enhanced the power and efficiency of agents with AI, did more work with ease, helped you grow your business with AI, and provided a new experience for your customers:

AI Copilot: With AI Copilot, Agents have an AI coach and collaborator to help improve their performance. AI Copilot can help agents summarize issues, expand/Rephrase text and enhance tone, etc.

AI Assist: Just one-click, it will offer an accurate answer by using your added datasets.

AI Agent: AI Agents provide your customers with instant, accurate answers and service around the clock, freeing them up to focus on higher-value tasks.

  • Support sending emails using the default mailbox set by the user in the Gmail mailbox. Clicking the refresh button of Gmail in the Inbox Email channel can synchronously display the data of the default mailbox.

Enhanced Features

  • Optimized the deletion logic of Agent, Chat Queue and Workflow. When there is a binding relationship that cannot be deleted, a jump link will be provided to quickly locate and unbind.

  • Added workflow value under Assignee condition filter in the inbox view. You can select published WhatsApp Flow to quickly filter out tickets that are chatting with Flow.

  • Optimized the Tickets Create Rest API interface, optimized the mandatory/non-mandatory fields, and WhatsApp channels can create WhatsApp Template messages through the API.

  • Added some API call examples for the Rest API Ticket & Message / Webchat / Contact / Agent interfaces.

Delete Features

  • N/A

Bug Fixes

  • Fixed the issue where the page displayed abnormally (blank) when refreshing the page and clicking stay when the form is not saved.

  • Fixed the issue where the ticket status remained as "Pending External" and did not change according to the actual situation.

  • Fixed the issue where the backup code could not be used when 2FA was enabled for a new tenant.

  • Fixed the issue where "Failed" was displayed in the Agent chat window when the Send an image component in Web Chat Flow did not upload an image.

  • Fixed the issue where when customer service staff use WhatsApp, SMS, or Facebook channels to send text and pictures to customers in the input box, only text is displayed after sending successfully.

  • Fixed the issue that when the length of the newly added Custom Away Status is 256 characters, a 500 error is thrown.

  • Fixed the inconsistency between widget preview page and actual display.

  • Fixed the issue that setting a default value for a Checkbox list type field in the inbox would be invalid if you clicked Clear.

  • Fixed some UI presentation issues.

  • Fixed the issue that the email address of the agent cannot be modified through the REST API.

  • Fixed the issue that the agent cannot be deleted through the REST API.

  • Fixed some issues with incorrect prompts and spelling.