Release Update (4th, July)--V3.3.2.1

Owned by SUPPORT
Jul 19, 2024
2 min read

Version: CX 3.3.2.1

Release Date: 4th, July 2024

New Add Features

  • Added permission control to the @mentioned function to enhance the user experience.

  • Added a manual refresh button in the Agent Panel to quickly sync CRM content.

Enhanced Features

  • Optimized the interaction and UI display of the custom view function in the Agent Panel to enhance the user experience.

  • Optimized the logic of the @ed function — Determine the current ticket's operation permissions based on the agent's role being @ed.

  • Optimized the logic and interaction of the Wrap-up function in the Agent Panel, which can effectively promote task execution and improve work efficiency.

  • Optimized the chat queue length limit logic effectively alleviates the pressure on agent reception.

  • Optimized workflow component settings so that options in components can be connected to multiple other components, which reduces duplication of work and improves work efficiency.

  • Optimize the channel-switching logic when sending information to customers in tickets — Different channel-switching restrictions are imposed on customers of different channels to ensure that customers can successfully receive messages sent by agents.

  • Optimize the UI display of the right tab when the Agent Panel is zoomed out to make it more beautiful.

  • Optimized the system default role permissions — Allowing tenant administrators to modify the permissions of the system default roles Agent and Supervisor to a certain extent.

Delete Features

N/A

Bug Fixes

  • Fixed the issue where the ID of the same visitor would change.

  • Fixed the issue where the preview duration of WhatsApp video messages was displayed as 00:00.

  • Fixed the display problem in Reporting when the agent's first name and last name are too long.

  • Fixed the issue where visitors would receive a reminder when agents write a note.

  • Fixed the issue that when adding a public canned message, it would be saved repeatedly.

  • Fixed the issue where no prompt appeared when saving articles.

  • Fixed the issue that the page would freeze when a visitor sent two pictures in succession.

  • Fixed the issue where files sent by the Send WhatsApp Message component in the WhatsApp flow received by the visitor were displayed as unnamed.

  • Fixed the issue where the agent's Bio information failed to display on the visitor side when it was too long.