Release Update (18th, July)--V3.3.2.2

Owned by SUPPORT
Jul 19, 2024
2 min read

Version: CX 3.3.2.2

Release Date: 18th, July 2024

New Add Features

  • Provided contact REST API, which can realize data transmission and collaboration between platforms, provide users with more personalized and convenient services.

  • Added contact webhook settings in webhook integration, automatically notifying other systems or services when a contact changes, effectively improving data processing efficiency.

  • Provided webchat REST API to facilitate users to query transcription and enable data transfer and collaboration between platforms.

  • Added a webhook component in the workflow to facilitate quick interaction with other systems.

  • Added the workflow log function to help administrators check the operation status of the Flow at any time. At the same time, when the flow does not work or other situations occur, they can quickly locate the cause of the problem.

  • Added permission control for Inbox channel Logs, providing customized content and functions for agents with different roles, thereby improving user experience.

Enhanced Features

  • Optimized the User, Queue, and Role REST APIs based on the latest fields.

  • Optimized the webhook function. When setting the Omniwidget webhook, you can select the widget. When setting the Inbox webhook, you can select the channel.

  • Optimize the style of special characters when sending and receiving information and mapping display, so that what you send is what you get.

  • Optimized the logic of workflow loop - When there is an automatic infinite loop within a flow or between flows, the entire flow will be terminated directly.

Delete Features

  • N/A

Bug Fixes

  • Fixed the issue where the newly added agent's status was away when logging in for the first time.

  • Fixed the issue where the prompt message still exists after downloading the 2FA backup code.

  • Fixed the issue of transfer chat component failure in the workflow.

  • Fixed the issue of repeated display of sent and received messages in WhatsApp channel.

  • Fixed the issue of time display misalignment in the visitor chat interface.

  • Fixed the issue where clicking on an email link in a message in the inbox would not redirect to the native email client.

  • Fixed the issue where messages failed to be sent when the button names of the WhatsApp flow interactive messages were the same.

  • Fixed the issue where the notifications unread count disappeared after refreshing the page.

  • Fixed the issue of sending emails failing when switching from the WhatsApp channel to the Email channel.

  • Fixed the issue where when the chatbot is enabled while the customer service is not online, the chatbot address configuration is abnormal, causing a 500 error to be thrown when the visitor initiates a chat.

  • Fixed some issues when tenants enabled subdomain rebranding.

  • Fixed some issues with incorrect prompts and spelling.