Release Update (9th, April)--V3.3.0

Owned by SUPPORT
Last updated: Jun 20, 2024
3 min read

Version: CX 3.3.0

Release Date: 9th, April 2024

New Add Features

  • Added support for the 24/12 hour system, allowing agents to easily switch between the time formats used.

  • Added Icon form state expressions for Call Channel under different call states, making it more recognizable.

  • Agent Portal added support for WhatsApp multimedia message sending, currently supporting: Text, pictures, voice, files, videos, emoticons.

  • Added support for Agent's Alias, enabling it to provide more professional customer service.

  • Added support for integration of the globally renowned Hubspot CRM, and the Agent can easily query and synchronize Hubspot CRM information with visitors when communicating in Inbox and webchat.

  • Added support for display compatibility of the Widget end (Visitor) on the mobile end, allowing visitors to have the same experience on the browser end regardless of the type of device they use.

  • Added support for 'http request' component on Automation flow, through this component, Flow can be integrated with any of your systems, making it easy to check packages, flights, or to-do lists etc..

  • The super administrator end has added email reminders for remote login of accounts, allowing administrators to timely grasp the access status of system accounts.

  • Added trouble shooting module, allowing system administrator easily to check the system running status and make some diagnosis.

Enhanced Features

  • Optimized some interfaces to improve their response rate in specific scenarios.

  • Optimized some front-end interaction logic to reduce unnecessary interface calls.

  • Optimized access permissions for the default role of the Agent to restrict its access to sensitive data.

  • Optimized Facebook's page binding strategy to enable normal binding of personal and business pages.

  • Optimized Knowledge Base(KB) to support the Queue Based KB.

  • Optimized the input and display of line breaks in SMS and WhatsApp channels.

  • Optimized the display effect of the Rebranding page on screens of specific resolutions.

  • Optimized the query function of the Agent list to make it easier to use.

  • Migrated greeting messages from pre-chat to the Widget Design settings page.

  • Optimize some email notification templates.

  • Optimized the binding logic of Telegram Channel Bot and added necessary prompt information.

Delete Features

  • Remove the support for MessageBird Channels.

Bug fixes

  • Fixed the issue that webchat workflow not trigger the transfer chat event.

  • Fixed the issue that the newline can not working for WhatsApp message.

  • Fixed the issue that some special character will affect the routing rule logic express setting.

  • Fixed the issue that some conversation record will be lose when it been transferred numerous times.

  • Fixed the issue that enable/disable Telegram Channel Account multiple times may cause abnormal message reception.

  • Fixed the issue that some times refresh agent portal the menu icon not focus on correct position.

  • Fixed the issue that some special character will affect the SLA condition setting.

  • Fixed the issue that some times refresh the WhatsApp Cloud API template will case server error.

  • Fixed the issue that repeatedly importing the same WhatsApp flow template in short time resulted in the service throwing a 500 error.

  • Fixed the issue that email message displays incorrectly when the browser window shrinks.

  • Fixed the issue that transcript sent to visitor lose image when visitor interacive with workflow.

  • Fixed the issue that some must option not been limited for WhatsApp interactive Message.

  • Fixed the issue that collected information not shown ontime when workflow ended.

  • Fixed the issue that some times agent portal keep loading when attach the webchat conversation to an error ticket.

  • Fixed some issues with incorrect prompts and spelling.

  • Fixed some global language shown issues.

  • Fixed some existing bugs in importing contacts

  • Fixed the issue that some times can not close page window on Automation flow.