Release Note (14th, June)--V3.3.2

Version: CX 3.3.2

Release Date: 14th, June 2024

New Add Features

Added a verification process for email modification to enhance account security.
Added the Active/Deactive function for "Agent" to facilitate secure account management by administrators.
Implemented the display of WhatsApp interactive messages on the Agent side, allowing agents to review the entire history of ticket messages.
Added support for multi-language versions of notification messages, enabling administrators to send notifications in various languages to tenants from different countries.

Enhanced Features

Support to delete data objects in third-party object stores: Minio, S 3, Blob.
Optimize the templates for system notifications for different situations to make them more aesthetically pleasing and user-friendly.
Optimized the logic of the Two-Factor Authentication(2FA) login policy to make your account more secure.
Optimized the function of generating backup codes for Two-Factor Authentication(2FA) to enhance the user experience and make your account more secure.
Optimized Omniwidget channels - Moved the location of Omniwidget channels settings, and changed the interaction effect so that users can easily understand this setting.
Optimized Chat Queue - Beautified the UI of the settings page and queue list, modified the hierarchy in the chat queue menu, and optimized the logic of automatically assigning settings items.
Optimized Agent - Beautified the UI for creating agents, agent lists, and user profiles.
Optimized the minimum width of the ticket chat window in Inbox to make it more beautiful and enhance the user experience
Optimized the hierarchy and UI of the custom SMTP server settings page to make the page clearer and more beautiful.
Tenant permission control has been optimized, allowing system administrators to conveniently toggle service switches for tenants, facilitating the personalized customization of tenant features.

Delete Features

Delete custom system notifications from tenant side.

Bug Fixes

Fixed the issue that the inbox audit log did not display channel information.
Fixed the issue that the ticket in the Recycle Bin in the agent console cannot be deleted.
Fixed the issue where email signatures for outgoing and incoming emails were displayed differently.
Fixed the issue where the "Automatically end chats if visitors don't respond" feature was not functioning.
Fixed the issue preventing the telegram channel from sending WAV format audio files.
Fixed the display issue in the Notification Center tables.
Fixed the issue where WhatsApp template messages could only be sent if the customer had sent a message several minutes prior.
Fixed the issue with incorrect SLA sorting.
Fixed the issue where long text messages sent via the SMS channel were not displayed properly.
Fixed the issue where custom views with tags as conditions in the agent console would filter tickets incorrectly.
Fixed the issue that the time format could not be saved successfully after being modified.
Fixed the issue with the calculation of days in the time filter.
Fixed some issues with report data statistics.
Fixed the issue where user avatar modification failed.
Fixed some issues with incorrect prompts and spelling.

Release Update (4th, July)--V3.3.2.1

Version: CX 3.3.2.1

Release Date: 4th, July 2024

Important Notice

We have optimized the logic of the Authorized Redirect URL in the Connect Hub Settings: (for those tenants connected with old address will not be affected), the administrator needs to add the new URL address to the corresponding App configuration (please notice here it's not modified but added), otherwise those unconnected tenants and new tenants will not be able to connect to CRM.

New Add Features

Added permission control to the @mentioned function to enhance the user experience.
Added a manual refresh button in the Agent Panel to quickly sync CRM content.

Enhanced Features

Optimized the interaction and UI display of the custom view function in the Agent Panel to enhance the user experience.
Optimized the logic of the @ed function — Determine the current ticket's operation permissions based on the agent's role being @ed.
Optimized the logic and interaction of the Wrap-up function in the Agent Panel, which can effectively promote task execution and improve work efficiency.
Optimized the chat queue length limit logic effectively alleviates the pressure on agent reception.
Optimized workflow component settings so that options in components can be connected to multiple other components, which reduces duplication of work and improves work efficiency.
Optimize the channel-switching logic when sending information to customers in tickets — Different channel-switching restrictions are imposed on customers of different channels to ensure that customers can successfully receive messages sent by agents.
Optimize the UI display of the right tab when the Agent Panel is zoomed out to make it more beautiful.
Optimized the interaction and UI of the database backup function, and added a second confirmation operation for data backup and recovery to allow users to operate more carefully.
Optimized the system default role permissions — Allowing tenant administrators to modify the permissions of the system default roles Agent and Supervisor to a certain extent.

Delete Features

N/A

Bug Fixes

Fixed the issue where the ID of the same visitor would change.
Fixed the issue where the preview duration of WhatsApp video messages was displayed as 00:00.
Fixed the display problem in Reporting when the agent's first name and last name are too long.
Fixed the issue where visitors would receive a reminder when agents write a note.
Fixed the issue that when adding a public canned message, it would be saved repeatedly.
Fixed the issue where no prompt appeared when saving articles.
Fixed the issue that the page would freeze when a visitor sent two pictures in succession.
Fixed the issue where files sent by the Send WhatsApp Message component in the WhatsApp flow received by the visitor were displayed as unnamed.
Fixed the issue where the agent's Bio information failed to display on the visitor side when it was too long.

Release Update (18th, July)--V3.3.2.2

Version: CX 3.3.2.2

Release Date: 18th, July 2024

New Add Features

Provided contact REST API, which can realize data transmission and collaboration between platforms, provide users with more personalized and convenient services.
Added contact webhook settings in webhook integration, automatically notifying other systems or services when a contact changes, effectively improving data processing efficiency.
Provided webchat REST API to facilitate users to query transcription and enable data transfer and collaboration between platforms.
Added a webhook component in the workflow to facilitate quick interaction with other systems.
Added the workflow log function to help administrators check the operation status of the Flow at any time. At the same time, when the flow does not work or other situations occur, they can quickly locate the cause of the problem.
【Super】Added a frequency limit for visitors to send messages continuously. System administrators can set this frequency. When a visitor sends messages continuously exceeding the limit, the visitor will be notified.
Added permission control for Inbox channel Logs, providing customized content and functions for agents with different roles, thereby improving user experience.

Enhanced Features

Optimized the User, Queue, and Role REST APIs based on the latest fields.
Optimized the webhook function. When setting the Omniwidget webhook, you can select the widget. When setting the Inbox webhook, you can select the channel.
Optimize the style of special characters when sending and receiving information and mapping display, so that what you send is what you get.
Optimized the logic of workflow loop - When there is an automatic infinite loop within a flow or between flows, the entire flow will be terminated directly.
【Super】Optimized the logic of the schedule job - Simplified the list display fields and added log download function.

Delete Features

N/A

Bug Fixes

Fixed the issue where the newly added agent's status was away when logging in for the first time.
Fixed the issue where the prompt message still exists after downloading the 2FA backup code.
Fixed the issue of transfer chat component failure in the workflow.
Fixed the issue of repeated display of sent and received messages in WhatsApp channel.
Fixed the issue of time display misalignment in the visitor chat interface.
Fixed the issue where clicking on an email link in a message in the inbox would not redirect to the native email client.
Fixed the issue where messages failed to be sent when the button names of the WhatsApp flow interactive messages were the same.
Fixed the issue where the notifications unread count disappeared after refreshing the page.
Fixed the issue of sending emails failing when switching from the WhatsApp channel to the Email channel.
Fixed the issue where when the chatbot is enabled while the customer service is not online, the chatbot address configuration is abnormal, causing a 500 error to be thrown when the visitor initiates a chat.
Fixed some issues when tenants enabled subdomain rebranding.
Fixed some issues with incorrect prompts and spelling.