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Release Update(10th, Mar)--V5.5.3

Release Update(10th, Mar)--V5.5.3

Owned by SUPPORT
Last updated: Mar 10, 2025
1 min read

Version: CX 5.5.3

Release Date: 10th, March 2025

New Add Features

  • [System Admin] Support system administrator to directly enter the tenant interface for management without logging in to help tenants complete some initial configurations, such as agent creation, channel configuration, etc.

  • [System Admin] Support system administrator to customize templates and apply them to the tenant creation process, reducing customers' repetitive work, improving efficiency, and facilitating statistics.

  • Supporting owner transfer has optimized resource management and enhanced management efficiency.

Enhanced Features

  • Support enters multiple email addresses for the recipient and the CC when creating a new ticket.

  • Support inserting variables into the input box of the Workflow component containing URL.

  • Expanded the conditional options of Inbox Webhook - Support fields in Tickets and Contact objects as conditions.

  • Optimized the default permissions of Agent and Supervisor.

Delete Features

  • N/A

Bug Fixes

  • Fixed an issue where contact import failed in some cases.

  • Fixed some issues with incorrect spelling and grammar.

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