Release Update(15th, Jan)--V5.5

Owned by SUPPORT
Jan 15, 2025
2 min read

Version: CX 5.5

Release Date: 15th, January 2025

New Add Features

  • Supports scanning the QR code in your Profile to log in to the mobile terminal, improves user experience, and makes it easier and faster for you to log in to your mobile terminal account.

  • Supports sending email notifications when SSL certificates expire, helping you avoid system unavailability due to SSL certificate expiration.

Enhanced Features

  • Added a widget window minimize button to make it easier for users to minimize the window without using the widget button.

  • Distinguish the Bandwidth SMS number from which the message is received. The agent can distinguish the SMS number from the "From to" in the message.

  • Supports syncing web chat and ticket conversations into HubSpot CRM notes.（Note: If the tenant has been bound to HubSpot, you need to rebind it for it to take effect.）

  • Optimized the logic of contact avatar generation to improve the quality and accuracy of avatars.

  • Cancelled the automatic sending of messages when the message is not sent within the specified time when a visitor and an agent are having an audio or video chat.

  • When abnormal authentication issues such as token expiration occur on WhatsApp, SMS, and Email channels, the status and expiration reason will be added to the list, and a message notification will be sent.

  • Added contact fields to Routing Rules, Workflow, SLA, and inbox Views.

Delete Features

  • N/A

Bug Fixes

  • Fixed the issue where clicking on the contact name in the email did not redirect in some cases.

  • Fixed Widget mobile adaptation issues, such as automation invitation and manual invitation style optimization, etc.

  • Fixed the issue where the window did not pop up to remind you to save the changes when leaving the page after modifying Routing Rules without saving in some cases.

  • Fixed some issues with incorrect grammar.

  • Fixed some UI presentation issues.