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Each WhatsApp Business Account (WABA) ID account can only tied to one Twilio Account Sid.
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Step 1: Twilio WhatsApp account +
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CloudCX subscription
First, make sure you have a WhatsApp account with Twilio. If you don't, read this:
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Step 2: Add Twilio WhatsApp channel
In your CloudFon CXCloudCX, Select Inbox > Channels, and then click on WhatsApp
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You should see the following:
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Step 3: Copy Twilio account settings into
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CloudCX
3.1. Go to your Twilio dashboard: https://www.twilio.com/console
3.2. Copy your Account SID and Auth Token, and paste them into the CloudFon CX CloudCX setup page.
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3.3. Go to your Twilio phone number settings page: https://www.twilio.com/console/phone-numbers/incoming
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3.5. Paste all of the above into the CloudFon CX CloudCX Twilio WhatsApp setup page, and click on Save.
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Step 4: Copy
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CloudCX Webhook URL into Twilio
Once you've activated the channel, CloudFon CX CloudCX will generate a Webhook URL:
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Select your WhatsApp number, and paste the same Octopods Webhook URL in all 3 areas. This is extremely important:
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Don't forget to save!
That's it!
Your Twilio WhatsApp account is now connected to CloudFon CXCloudCX.