Twilio WhatsApp

Step 1: Twilio WhatsApp account + CloudCX subscription

First, make sure you have a WhatsApp account with Twilio. If you don't, read this:

📗 How to apply for a Twilio WhatsApp Account

Step 2: Add Twilio WhatsApp channel

In your CloudCX, Select Inbox > Channels, and then click on WhatsApp

Open

On the next page, Click Add icon, and then Select Twilio WhatsApp.

Open

You should see the following:

Step 3: Copy Twilio account settings into CloudCX

3.1. Go to your Twilio dashboard: https://www.twilio.com/console

3.2. Copy your Account SID and Auth Token, and paste them into the CloudCX setup page.

3.3. Go to your Twilio phone number settings page: https://www.twilio.com/console/phone-numbers/incoming

3.4. Select your WhatsApp number, and copy the Phone Number:

3.5. Paste all of the above into the CloudCX Twilio WhatsApp setup page, and click on Save.

Step 4: Copy CloudCX Webhook URL into Twilio

Once you've activated the channel, CloudCX will generate a Webhook URL:

Go to your Twilio Programmable Messaging → WhatsApp Senders section: https://www.twilio.com/console/sms/whatsapp/senders

Select your WhatsApp number, and paste the same Octopods Webhook URL in all 3 areas. This is extremely important:

Don't forget to save!

Your Twilio WhatsApp account is now connected to CloudCX.