3.1.4 WhatsAPP

Owned by SUPPORT
Last updated: Oct 15, 2024
1 min read

You can integrate WhatsApp accounts to CloudCX Inbox to provide customer service in the WhatsApp channel. After successfully connecting your WhatsApp account, tickets are created for all incoming WhatsApp messages to the account.

Currently, CloudCX supports two types of WhatsApp account integration:

  • Twilio WhatsApp: Connects your account using Twilio WhatsApp API

https://cloudfon.atlassian.net/wiki/spaces/CX/pages/50462962

  • WhatsApp Cloud: Connects your account using WhatsApp Cloud API

https://cloudfon.atlassian.net/wiki/spaces/CX/pages/50364626