2.1 Manage Omni Widget

Owned by SUPPORT
Last updated: Nov 03, 2024
2 min read

A widget is a set of configurations that define the style of your chat button and visitor side windows. One widget has its specific widget code.

Create an Omni Widget

The system allows you to create and deploy multiple widgets. This enables you to offer personalized support to your customers. With multiple widgets, customers can have unique experiences on different pages, tailored to their needs at the time.

  1. Go to your CloudCX system CloudCX installation domain, and log in with the admin account.

  2. From the left navigation menu, go to Omni Widget > My Widget, and then click Default Widget.

1-20241030-120600.PNG

  1. Click Manage button.

2-20241030-120641.PNG

  1. In the My Widget page, click + button.

  1. In the Add Widget page, fill in the widget name and description, then click Save.

Now, you create the new widget successfully, you can install and customize the new widget.

Manage Widgets

Edit Widget

Select a widget and click the edit icon to edit the widget.

Delete Widget

Select a widget and click the delete icon to delete the widget.

Â