2.3.2 Chat Window Design

Owned by SUPPORT
Last updated: Nov 03, 2024
2 min read

Chat Window is the window on which your visitors chat with your agents. You can tailor the window and make it match the style of your website.

Step-by-Step Instructions

  1. Go to your system CloudCX installation domain, and log in with the admin account.

  2. From the left navigation menu, go to Omni Widget > My Widget. Select a Widget from the My Widget drop-down list.

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  1. Go to Widget Design>Windows.

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  1. In the Windows page, you can do the following:

  • Choose colors for the Top background and Send button.

  • Click + Add a Header Logo to upload your own designed logo for the Header Logo.

  • Click + Add a Banner to upload your own designed banner for the Banner.

  • Enter a Greeting Message, which will display at the top of the Window.

  • (Optional) Advanced:

    • Allow visitor to switch language: With this option selected, your visitor can switch the chat window to the language he wants, and you can also set a default language for him.

    • Remove” Powered by…” in Widget: With this option selected, the“Powered by…” text link will not be displayed in the chat window.

  • Click Save.

  • (Optional) Click Live Preview button to preview.