8.5 How to Set up Webhooks

Owned by SUPPORT
Last updated: Nov 03, 2024
2 min read

Webhooks are HTTP(S) callbacks that occur when a certain Webchat&Ticket event takes place. Webhooks enable you to extend the capabilities of CloudCX. For example, you can record chats in your own system by utilizing OminiWidget、Inbox &Contact Webhooks. Best of all, setting up Webhooks is easy.

Step-by-Step Instructions

To create a webhook, follow these steps:

  1. Login to your CloudCX Control Panel.

  2. Click Apps&Intergrations.

  3. Go to the Webhooks card and click Settings.

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  1. Click Add button, Select OminiWidget、Inbox or Contact Webhooks.

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Learn how to configure each of these webhooks：

  1. Enter a name for the webhook and provide the URL to which you want to send the event data.Make sure the status is Open.

 

  1. If the third-party system requires authorization, select the Authorization Required checkbox and choose the credential from the drop-down list. The credentials are created and managed via Apps & Integrations > Authorization Credentials.

  2. If the third-party system requires additional webhook headers, click Add a field to add the header information.

  1. Click Save, Now, you’ll get the callback whenever the selected event occurs.