Two-Factor Authentication
- SUPPORT
Two-Factor Authentication (2FA) is a security measure that requires two distinct authentication factors to confirm your identity. This method fortifies your CloudCX account against unauthorized entry by introducing an additional security layer on top of your initial authentication.
While not mandatory for all platforms, CloudCX recommends setting up 2FA to bolster your account's security. By implementing stronger security measures such as 2FA, you can safeguard your customers' sensitive data from unauthorized access and potential cyber threats.
1. Set up Two-Factor Authentication (2FA)
CloudCX provides two methods: Email authentication and Authenticator app authentication, You can set the authentication methods you want.
1.1 Email authentication
To set up email authentication via CloudCX Control Panel, follow these steps:
（1）Go to Profile> Edit Profile > Security Settings.
（2）If you want to set up email authentication, click Set up.
（3）Enter the six-digit numeric code you received in your email on the Enter the Authentication Code pop-up.
The email authentication is successfully enabled with your account.
（4）Now your account has been enabled with 2FA successfully. If you lose your device, you'll need these backup codes to log into your account. We recommend you download them to keep them in a safe place.
（5）If all 10 Backup codes have been used, you can click “Generate new codes” to generate new ones.
1.2 Authenticator App
（1）If you want to set up authenticator app authentication, click Set up.
（2）Install a third-party 2FA authenticator app on a mobile device and scan the QR code, which is provided on the Link to the app to your account pop-up.
Note: You have the option to input the secret code provided on the Link the app to your account pop-up directly into your 2FA authenticator app if you encounter difficulties connecting via a QR Code.
（3）Click Next.
The 2FA authenticator app generates the six-digit numeric code, Provide the six-digit numeric code on the Enter the Authentication Code pop-up
The authenticator app authentication is successfully enabled with your account.
（4）Now your account has been enabled with 2FA successfully. If you lose your device, you'll need these backup codes to log into your account. We recommend you download them to keep them in a safe place.
（5）Click View Backup Codes to view and download your backup codes.
2. Set the frequency of 2FA
（1）From the left navigation menu, go to your Security >Advanced> 2FA Policy.
（2）Set the Frequency of Two-Factor Authentication for your Login
（4）Click Save.
When set 14 days-skip, if the agent clears the browser cookie or uses a different browser, it is no longer a trusted device or browser for logging in to the Control Panel.
3. 2FA Warning Messages
Login Attempt Failed
CloudCX provides users with five login attempts to enter the authentication code received from either the Email or Authenticator app. In case of failure to log in on the third or fourth attempt, a warning message is displayed on the Input Authentication Code page: “Please try again in five minutes.”