3.1.2 Facebook

Owned by SUPPORT
Last updated: Oct 15, 2024
2 min read

CloudCX’s Social Media Integration allows your agents to provide support for your customers who from Facebook. Just need a few simple steps to complete the integration process with your Facebook Page. Then, your agents can handle Facebook queries within your CloudCX Agent Console.

Add A Facebook Page

Prerequisites

To connect with Facebook, your CloudCX system administrator needs to complete the integration in the CloudCX admin system > Connector Hub Settings > Facebook. You can find more details about Integrate with Facebook https://cloudfon.atlassian.net/wiki/spaces/CCSD/pages/52199764 .

Step-by-Step Instructions

  1. Go to your CloudCX system CloudCX installation domain, and log in with the admin account.

  2. From the left navigation menu, go to Inbox > Channel > Facebook.

  3. Click on the “+” button to Add Facebook Pages.

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  1. Log in with your Facebook account.

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  1. Click on “Continue as XXX”.

  1. Select a Business to connect the Business’s Pages.

  1. Select the page you want to connect.

  1. Click on “Save” to approve the permission requests from your CloudCX system.

  1. Click on “Got it” to finish this connection, the Facebook connect page will be closed automatically.

  1. The connected Facebook pages will be listed on the Inbox > Channels > Facebook. Now, CloudCX will be able to receive or send messages from or to the connected page.

Manage Facebook Pages in Inbox

  • Enable / Disable: Turn on / off the “Enable” button to enable / disable the connected Facebook page. If you disable a page, CloudCX will no longer be able to receive or send messages from or to the page. If you enable the page again, CloudCX will continue to receive or send messages from or to the page.

  • Delete: Click on the “Delete” icon to open a confirmation window for deleting the connected Facebook page. Click on “Delete” button to delete the page, or click on “Cancel” to cancel the deletion.