AI Agent is more than an AI chatbot: using the most sophisticated AI language models, it instantly resolves customer issues across channels with accurate, conversational answers based solely on your support content.
Note: To ensure that the Agent Assist function can be used normally, first make sure OpenAI is connected.
Step by Step Instructions:
（1）Log in to the CloudCX Control Panel.
（2）From the left navigation menu, go to Automation > Agent Assist > AI Agent.
（3）Click Add to create an AI Agent, you can also create a third-party AI Agent.
Add an AI Agent
（1）Customize the AI Agent's avatar.
（2）Give your AI Agent a name.
（3）Select AI Agent datasets.
AI Agent can provide AI-generated answers using a wide variety of content sources. As your support content gets better, AI Agent does too—along with its resolution rates.
（4）You can choose the language you want the AI Agent to output content in.
（5）Set AI prompt.
Craft an Al Agent persona with a distinctive character and style. Optimal personas are composed in the first person and employ the future tense, such as "I will."
Note: Provide default prompt, you can modify it. If you still want to use the default content, click Reset.
（6）Click Add
Add a Third-party AI Agent
（1）Customize the third-party AI Agent's avatar.
（2）Give third-party AI Agent a name.
（3）Select the third-party AI Agent type.
（4）Input Target URL.
（5）Click Save.
AI Agent is enabled and customized through Workflows, offering you the best control and flexibility. AI Agent can pass a conversation to an existing Workflow to triage, or a Workflow can pass to an AI Agent to step in and offer support whenever you want. If you want to learn more about AI Agent in Workflow, please click here.
