8.4 Integrating OpenAI in CloudCX

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Last updated: Oct 15, 2024
2 min read

Integrating OpenAI into your CX system can help improve customer experience by providing faster and more accurate responses.

Connect CloudCX with OpenAI

（1）Log in to your CX control panel.

（2）From the left navigation menu, go to App & Integrations.

（3）Go to the OpenAI card, and click Settings.

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（4）Populate the Secret Key you generated at OpenAI to finalize the integration configuration of OpenAI.

Please reference to How to Apply the API Key from OpenAI to create the API Key.

 

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（5）Select a GPT model, and you can set the model temperature.

Note: The main differences between different models are price and capabilities. For more details, please refer to OpenAI’s official website: OpenAI

The correlation is clear: as temperature rises, creativity flourishes, but so does the likelihood of unpredictability. Conversely, lower temperatures promote precision at the expense of creative thinking.

（6）Click Save.

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