You can integrate WhatsApp accounts to Cloud CX Inbox to provide customer service in the WhatsApp channel. After successfully connecting your WhatsApp account, tickets are created for all incoming WhatsApp messages to the account.
Currently, Cloud CX supports three types of WhatsApp account integration:
Twilio WhatsApp: Connects your account using Twilio WhatsApp API
Message Bird WhatsApp: Connects your account using Message Bird WhatsApp API
WhatsApp Cloud: Connects your account using WhatsApp Cloud API