I Can’t Log into My CloudFon CX Account

Owned by SUPPORT
Last updated: Sept 13, 2024
1 min read

This article helps you troubleshoot login issues with CX. You can find possible causes and potential solutions to this problem.

Problem

I receive an error message – The account does not exist or the password is incorrect! -- while trying to log in to my CX Control Panel.

Cause

The following could be the possible cause: 

  • The Email or Password entered does not match with the Email or Password set for your account.

  • You are trying to log in from the wrong login URL. For on-premise clients, if you are getting this error, it can also mean that you are trying to get access using the wrong login URL.

Solution

  • Ask your team to check if the email address you are entering is the same one associated with your account in CX. This can be found in the People > Agents. 

  • You can reset your password by clicking the Forgot your password? Link in the login window. 

  • Your CX account Administrator also has the right to reset the Password of agents.

  • Get the correct login URL from your team. For the desktop/mobile app, download it directly from your CX Control Panel.