10.1 Change Password

Change Password

1. Click your profile photo, which is located in the top right corner of the page.

2. Click Change Password to enter the change password pop-up window.

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3. In the Change Password pop-up window, input the old password in the Old Password box.

4. Input a new password in the Password box. The password needs to comply with complexity check rules, otherwise you can not reset your password successfully.

5. Input the new password again in Confirm Password box.

6. Click on Save.

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After change your password successful, you will receive an email about the password has been reset successfully, and the system page will automatically enter the login page again.

Now, you can log in to the system with the new password.

Reset Password

If you are an administrator or have permission to manage agents, you can reset the password for agents in your account.

1. Go to your system CloudCX installation domain, and log in with the admin account.

2. From the left navigation menu, go to Global Settings > People > Agents.

3. Select an agent, and click on “> Reset password” to reset the password for this agent.

2. Input a new password in New password & Confirm password box, then click Save. The password needs to comply with complexity check rules, otherwise you can not reset your password successfully.

The password has been resetted successfully.