9.1.5 Custom Away Status Management

Owned by SUPPORT
Last updated: Nov 03, 2024
1 min read

An option that allows users to create additional away statuses, such as lunch break, meeting, and phone call.

Create Away Status

Prerequisites

A valid system admin account.

Step-by-Step Instructions

  1. Go to your system CloudCX installation domain, and log in with the admin account.

  2. From the left navigation menu, go to Global Settings > People > Custom Away Status.

  3. Click on the “+” button to add an away status.

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  1. Fill in a name for the away status, and click Save.

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You have successfully created an away status, now agents can change the status to the custom away status.

The administrator can check and view reports about this custom away status in Reporting > Chats > Real Time > Agent and Global Features > Availability, you can find more details about Web Chat Reports7.2.1 Web Chat & Global Feature Reports7.2.3 Global Features.

Manage Away Status

Edit Away Status

  1. Select an away status created by admin, and click on Edit icon to enter the edit page.

  1. Modify the name, and click Save.

Note: The status Away is default status, which cannot be deleted and modify.

Delete Away Status

  1. Select an away status created by admin, and click on Delete icon to delete the status.

  1. Click Delete to confirm the deletion. The status has been deleted successfully.