Live Chat(OmniSuit APP)

1. Live Chat

Click below icon, then select Live Chat

All ongoing chats are conveniently listed here. Simply click on the desired chat to engage in a conversation with the visitor.

Click the "+" button.

Select Picture, you can send to visitors pictures.

Select Canned Message, you can send canned messages to visitors.

Then input desired message in search box, click the message, it will be sent.

Click Knowledge Base,

Input desired message in search box, then click desired article, the URL will be sent.

Click below icon, you can operate the chat.

Click VisitorInfo, you can view visitor Info.

Widget	Description
Pre Chat	Customer-filled information from the Pre Chat.
Location	Visitor’s location.
Currently Browsing	The total chats currently occurring between visitors and agents.
History	The Chat history.
Device Info	The visitor Device info.

Click Leave Chat, you can close the chat.

Click Transfer, you can transfer to online agents.

Visitors who are waiting for chat are listed here.

You can ‘Accept' or 'Refuse’ the visitor.

Click Chat Ended, you can view Ended Chats.