Live Chat(OmniSuit APP)

1. Live Chat

Click below icon, then select Live Chat

Open

Open

2. Ongoing Chats

All ongoing chats are conveniently listed here. Simply click on the desired chat to engage in a conversation with the visitor.

3. Send Attachments

3.1 Files

Click the "+" button.

3.2 Send Pictures

Select Picture, you can send to visitors pictures.

3.3 Send Canned Message

Select Canned Message, you can send canned messages to visitors.

Then input desired message in search box, click the message, it will be sent.

3.4 Send Knowledge Base

Click Knowledge Base,

Input desired message in search box, then click desired article, the URL will be sent.

4. Other Operations

Click below icon, you can operate the chat.

4.1 VisitorInfo

Click VisitorInfo, you can view visitor Info.

4.2 Leave chat

Click Leave Chat, you can close the chat.

4.3 Transfer

Click Transfer, you can transfer to online agents.

4.4 Waiting for Chat

Visitors who are waiting for chat are listed here.

You can ‘Accept' or 'Refuse’ the visitor.

5. Chat Ended

Click Chat Ended, you can view Ended Chats.