User Opt-in And Consent

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Last updated: Sept 13, 2024
1 min read

WhatsApp message templates can be sent proactively. This means you can send them to contacts who have never sent you a WhatsApp message in the past.

However, you must obtain and keep a record of your user's consent before sending them a WhatsApp message for the first time.

For more information on this, Get Opt-in - WhatsApp Business Platform - Documentation - Meta for Developers

Please note the following paragraph from the official guide:

People can block or report businesses, and our systems will rate limit businesses if the business’ quality is low for a sustained period of time. We may also reactively evaluate a business’ opt-in flows, including user feedback, to flag policy violations and develop additional types of enforcement over time.

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