3.5 Automatically send a pre-defined message

You can set up a pre-defined and personalized message sent to the visitor once a chat is started. Each agent can customize their auto-greeting message.

Step-by-Step Instructions

Go to your system CloudCX installation domain, and log in with the agent account.
Click Preference Settings in the top right corner.

Go to WebChat > Automatically Send tab, you can do the following:

Select the Automatically send a pre-defined message after a chat request is accepted check box.
The system automatically sends a greeting message to your visitor once the chat gets started. You can edit the wording and insert macros to make a more personalized greeting.

The visitor’s name in the pre-defined message will use the visitor’s name captured by the system; if the system did not capture the visitor’s name, the pre-defined message will use the false name automatically assigned by the system.

Select the Automatically close the chat window check box and set a time.

If the chat ends, you need to input and save Wrap-up within the set time, then the chat window will automatically close once the set time is reached.

Select the Automatically send a pre-defined message if message does not respond check box and set a time.

If you do not reply to the visitor message within the set time, the system will automatically send a message to your visitors. You can edit the wording and insert macros to make a more personalized greeting.

Select the Automatically send a pre-defined message if visitors does not respond check box.

If the visitors do not reply to your message within the set time, the system will automatically send a message to your visitor. You can edit the wording and insert macros to make a more personalized greeting.

https://portal11.comm100.site/kb/100/Comm100-Support/can-i-automatically-send-a-pre-defined-message-after-a-chat-request-is-accepted