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Preferences

Preferences

In addition to system notifications, CloudCX also provides notification settings for conversation activities.

Preferences Settings

Step-by-Step Instructions

  1. Go to your system CloudCX installation domain, and log in with the admin account.

  2. From the left navigation menu, go to Global Settings > Notification Center > Preferences.

  3. In the Preferences page, you can do the following:

  • Enable Get notification when new conversations with contacts and leads you own.

  • Enable Get notification when new tickets with contacts and leads you own.

  • Enable Get notification when Contact is assigned to you.

  • Enable Get notification when a Ticket is assigned to you.

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The following notification items are available, the owner can view all Chats and Tickets belonging to the contact, even if they are not in the corresponding Ticket queue:

Item

Description

Item

Description

Get notification when new conversations with contacts and leads you own

When a contact or a lead belonged to you creates a new Chat, you will receive an email notification, regardless of whether the new Chat is assigned to you.

Get notification when new tickets with contacts and leads you own

When a contact or a lead belonged to you creates a new Ticket, you will receive an email notification, regardless of whether the new Ticket is assigned to you.

Get notification when Contact is assigned to you

When a contact is assigned to you, you will receive an email notification.

Get notification when Ticket is assigned to you

When a Ticket is assigned to you, you will receive an email notification.

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