In addition to system notifications, CloudCX also provides notification settings for conversation activities.

Preferences Settings

Step-by-Step Instructions

Go to your system CloudCX installation domain, and log in with the admin account.
From the left navigation menu, go to Global Settings > Notification Center > Preferences.
In the Preferences page, you can do the following:

Enable Get notification when new conversations with contacts and leads you own.
Enable Get notification when new tickets with contacts and leads you own.
Enable Get notification when Contact is assigned to you.
Enable Get notification when a Ticket is assigned to you.

The following notification items are available, the owner can view all Chats and Tickets belonging to the contact, even if they are not in the corresponding Ticket queue:

Item	Description

Item	Description
Get notification when new conversations with contacts and leads you own	When a contact or a lead belonged to you creates a new Chat, you will receive an email notification, regardless of whether the new Chat is assigned to you.
Get notification when new tickets with contacts and leads you own	When a contact or a lead belonged to you creates a new Ticket, you will receive an email notification, regardless of whether the new Ticket is assigned to you.
Get notification when Contact is assigned to you	When a contact is assigned to you, you will receive an email notification.
Get notification when Ticket is assigned to you	When a Ticket is assigned to you, you will receive an email notification.