Release Update(14th, Dec)--V5.4.0

Owned by SUPPORT
Last updated: Dec 30, 2024
2 min read

Version: CX 5.4

Release Date: 14th, Dec

New Add Features

  • Added Active Sessions function, which allows you to view all login devices of your account and terminate a device at any time to ensure the security of your account.

  • Supports URL link login redirection, which improves user experience and security, and ensures smooth and secure user access paths.

  • Using the Custom application for SSO login supports automatically binding accounts. When the username or email address you use to log in with SSO matches your CX account, it will be automatically bound to your CX account without you having to bind it manually.

  • [super] Supports OIDC endpoint discovery. When you configure OpenID SSO, you only need to fill in the parameters that must be filled manually. The rest of the parameters will be automatically discovered and configured.

Enhanced Features

  • Handled flow loop issues according to different situations of the Send WhatsApp message component to avoid infinite loop issues in the WhatsApp workflow.

  • Unified the logic of conditional filtering fields such as Routing Rules and SLA.

Delete Features

  • N/A

Bug Fixes

  • Fixed the issue where Subject conditions did not work in routing rules and SLAs in some cases.

  • Fixed the issue of continuously reconnecting and generating error logs when the CRM token expires.

  • Fixed the issue where some conditions in the auto invitation were triggered incorrectly.

  • Fixed the issue where the visitor's status was incorrect when the agent successfully invited the visitor manually.

  • Fixed the issue where Single Sign-On(SSO) could not successfully bind to Google account in some cases.

  • Fixed the issue where custom fields of Radio Button type did not display option values in routing rules in some cases.

  • Fixed the issue that the default value of inbox custom fields failed to display.

  • Fixed some issues with incorrect grammar.

  • Fixed some UI presentation issues.