The Chat Window is the interface that visitors use to communicate with your agents. You can customize the Chat Window to change the style and logos. You can choose a company banner at the top of the Chat Window, so it fits neatly in with your website. You can configure the advanced settings to automatically receive chat transcripts with your visitors, automatically end chats if your visitors don't respond within a specific time, and so forth. The Chat Window can also be embedded in the webpage or set to pop up, and visitors can navigate to other sites while chatting.
Step by Step Instructions
Log in your CloudFon Contact Center.
In the left navigation bar, go to Live Chat > My Widget. Select a Chat Plan from the My Widget drop-down list,
Go to Widget Design.
Click Windows Color，you can choose a color for the window and change the header logo and banner.
Go to Web Chat.
Click Chat Windows,You can choose a color for the window, set the chat window's Header, choose the chat window's Style (Classic, Circle, or Bubble), Change the chat window Background, and edit Window Title according to your needs.
Click the Options for Visitors section to adjust which operation(s) will be available on the chat window.
Click the Advanced section to adjust operation(s) to end the chat automatically when the visitor doesn't respond, send the chat transcript over email, limit the chat queue length. Enter Greeting Message which will display at the top of Chat Window.
Click Save.
Click Live Preview button, you can view Preview.