Webhooks enable you to extend the capabilities of CloudCX Contacts. It is a tool to receive notifications from CloudCX when a trigger happens on a contact event. It allows you to register an http:// or https:// URL where the event data can be stored in JSON format. For example, you can use webhook as trigger action to send the contacts info to a 3rd party system.
Event Example Data Sent to Your Server
When a contact is created
{
"event":"ContactCreated",
"contacts":[
{
"id":"54f3c4d4-e0c2-447f-8ce0-3a9cb7c05e2e",
"contactName":"kaid",
"firstName":"Wang",
"lastName":"Wang",
"companyName":"Cloudfon",
"cellPhone":"1011",
"officePhone":"18612345678",
"mail":"kaid@cloudCX.com",
"facebook":"186612345678",
"instagram":"18612345678",
"sms":"",
"whatsApp":"18612345678",
"telegram":null,
"zipCode":"",
"country":null,
"province":"",
"city":"",
"street":"",
"memo":"Software"
}
]
}
When a contact is updated
{
"event":"ContactUpdated",
"contacts":[
{
"id":"54f3c4d4-e0c2-447f-8ce0-3a9cb7c05e2e",
"contactName":"kaid",
"firstName":"Wang",
"lastName":"Wang",
"companyName":"Cloudfon",
"cellPhone":"1011",
"officePhone":"18612345678",
"mail":"kaid@cloudCX.com",
"facebook":"186612345678",
"instagram":"18612345678",
"sms":"",
"whatsApp":"18612345678",
"telegram":null,
"zipCode":"",
"country":null,
"province":"",
"city":"",
"street":"",
"memo":"Software"
}
]
}
When a contact is deleted
{
"event":"ContactDeleted",
"ids":["a8309ee0-5dc1-4bd1-b8da-1dd5129c980f"]
}
Add Contacts webhook
Login to your CloudCX Control Panel.
Click Apps&Intergrations.
Go to the Webhooks card and click Settings.
Click create contact webhook
Choose the Event type and provide the URL to which the event data will be sent.
Click Save.