Omni-Widget Webhooks are HTTP(S) callbacks that occur when a certain web chat event takes place. Webhooks enable you to extend the capabilities of WebChat. For example, you can record chats in your own system by utilizing Omni-Widget Webhooks. Best of all, setting up Omni-Widget Webhooks is easy.
Event Data Sent to Your Server
Offline message is submitted
Chat starts
Chat ends
Chat is wrapped up
Chat is transferred
Agent status changes
Add Omini-Widget webhooks
Login to your CloudCX Control Panel.
Click Apps&Intergrations.
Go to the Webhooks card and click Settings.
Click create Omni-Widget webhook
Select which widgets to apply to, or you can choose to apply to all widgets.
Choose the Event type and provide the URL to which the event data will be sent.
Click Save.