Omni-Widget Webhooks are HTTP(S) callbacks that occur when a certain web chat event takes place. Webhooks enable you to extend the capabilities of WebChat. For example, you can record chats in your own system by utilizing Omni-Widget Webhooks. Best of all, setting up Omni-Widget Webhooks is easy.

Event Data Sent to Your Server

• Offline message is submitted

• Chat starts

• Chat ends

• Chat is wrapped up

• Chat is transferred

• Agent status changes

Add Omini-Widget webhooks

1. Login to your CloudCX Control Panel.

2. Click Apps&Intergrations.

3. Go to the Webhooks card and click Settings.

4. Click create Omni-Widget webhook

5. Select which widgets to apply to, or you can choose to apply to all widgets.

6. Choose the Event type and provide the URL to which the event data will be sent.

7. Click Save.