With the manual invitation feature, you can invite a visitor to your website to chat with you. You can customize the invitation by pre-defining a personalized message sent along with the invitation.
Step by Step Instructions
（1）Log in to your Cloudfon CX control panel.
（2）From the left navigation menu, go to Omni Widget> My Widget > Invitation.
（3）Select the Manual Invitation tab.
（4）Choose the invitation style based on your preference. Provide two different styles of proactive chat: Bubble and Greeting Message in the Chat Window.
The Bubble invitation style only works with the Adaptive Chat button. Your invitation message appears above an agent avatar.
The Greeting message invitation style only works with an embedded chat window. When a chat invitation is issued, the embedded chat window on your website opens up and your invitation message appears as your greeting message in the chat window.
（5）Enter the invitation message.
（6）Click Save.
The settings and the changes will take effect immediately. Moreover, every time when you manually invite visitors to chat with you, you can edit the invitation message before sending out the invitation.