Version: CX 3.3.2
Release Date: 14th, June 2024
Bug Fixes
Fixed the issue that the inbox audit log did not display channel information.
Fixed the issue that the ticket in the Recycle Bin in the agent console cannot be deleted.
Fixed the issue where email signatures for outgoing and incoming emails were displayed differently.
Fixed the issue where the "Automatically end chats if visitors don't respond" feature was not functioning.
Fixed the issue preventing the telegram channel from sending WAV format audio files.
Fixed the display issue in the Notification Center tables.
Fixed the issue where WhatsApp template messages could only be sent if the customer had sent a message several minutes prior.
Fixed the issue with incorrect SLA sorting.
Fixed the issue where long text messages sent via the SMS channel were not displayed properly.
Fixed the issue where custom views with tags as conditions in the agent console would filter tickets incorrectly.
Fixed the issue that the time format could not be saved successfully after being modified.
Fixed the issue with the calculation of days in the time filter.
Fixed some issues with report data statistics.
Fixed the issue where user avatar modification failed.
Fixed some issues with incorrect prompts and spelling.
New Add Features
Added a verification process for email modification to enhance account security.
Added the Active/Deactive function for "Agent" to facilitate secure account management by administrators.
Implemented the display of WhatsApp interactive messages on the Agent side, allowing agents to review the entire history of ticket messages.
Added support for multi-language versions of notification messages, enabling administrators to send notifications in various languages to tenants from different countries.
Improve Features
Support to delete data objects in third-party object stores: Minio, S 3, Blob.
Optimize the templates for system notifications for different situations to make them more aesthetically pleasing and user-friendly.
Optimized the logic of the Two-Factor Authentication(2FA) login policy to make your account more secure.
Optimized the function of generating backup codes for Two-Factor Authentication(2FA) to enhance the user experience and make your account more secure.
Optimized Omniwidget channels - Moved the location of Omniwidget channels settings, and changed the interaction effect so that users can easily understand this setting.
Optimized Chat Queue - Beautified the UI of the settings page and queue list, modified the hierarchy in the chat queue menu, and optimized the logic of automatically assigning settings items.
Optimized Agent - Beautified the UI for creating agents, agent lists, and user profiles.
Optimized the minimum width of the ticket chat window in Inbox to make it more beautiful and enhance the user experience
Optimized the hierarchy and UI of the custom SMTP server settings page to make the page clearer and more beautiful.
Tenant permission control has been optimized, allowing system administrators to conveniently toggle service switches for tenants, facilitating the personalized customization of tenant features.
Delete Features
Delete custom system notifications from tenant side.