Businesses can now access Cloud API directly from Meta without 3rd party providers and setup fees. If you want to manage your WhatsApp API account directly with Meta this solution is for you.
In this guide we will show you how to register a WhatsApp Cloud API number and connect it to CloudFon CX.
Only one phone number is allowed per FB Developer App. To add and connect more phone numbers, create another app by repeating Step 1 in this guide.
Step 1: WhatsApp Business Cloud Account + CloudFon CX subscription
First, make sure you have a WhatsApp Business Cloud Account. If you don't, read this:
š How to Apply for a WhatsApp Business Cloud Account
Step 2: Add WhatsApp Cloud channel
ļ¼1ļ¼In your CloudFon CX, Select Inbox > Channels, and then click on WhatsApp
ļ¼2ļ¼On the next page, Click Add icon, and then Select WhatsApp Cloud.
You should see the following:
Note: TheāNameā is custom.
Fill in theĀ Phone ID,TokenĀ andĀ WhatsApp Business Account ID you saved locally in the WhatsApp channel account.
About obtaining Phone ID, Token and WhatsApp Business Account ID, please readļ¼How to Apply for a WhatsApp Business Cloud Account
Copy theĀ Webhook URL andĀ Verify tokenĀ from the CloudFonās WhatsApp channel account .
On the Edit webhookās callback URL pop-up, provide theĀ Webhook URLĀ andĀ Verify token you copied from CloudFon CX in the previous stepļ¼then Click Verify and save.
About this stepļ¼please readļ¼How to Apply for a WhatsApp Business Cloud Account Step4. Set Up a Webhook
Go back to CloudFon CX, click Save.
That's it!
Your WhatsApp Business Cloud account is now connected to CloudFon CX.