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CloudFon CloudCX Agent Assist is an AI-based virtual assistant that helps increase agent productivity by generating quick responses and summaries for chats and tickets for agents. |
Step by Step Instructions:
（1）Log in to the Cloudfon CX Control Panel.
（2）From the left navigation menu, go to Automation > Agent Assist > Summarization.
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（3）Turn on the Summarization toggle key to enable the function of summarization in Agent Console.
（4）Click Save.
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Before using the AI features, please connect the OpenAI first.
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