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Integrating OpenAI into your CX system can help improve customer experience by providing faster and more accurate responses.

Connect

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CloudCX with OpenAI

（1）Log in to your CloudFon CX accountcontrol panel.

（2）From the left navigation menu, go to App & Integrations.

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（4）Populate the Secret Key you created generated at OpenAI to complete finalize the integration configuration of OpenAI.

Info

Please reference to https://cloudfon.atlassian.net/wiki/pages/resumedraft.

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action?draftId=276889839&draftShareId=ad02bedc-c797-40cc-af51-23a7dd9e81db to create the API Key.

image-20240820-104816.pngImage Added

（5）Select a gpt GPT model, and you can set the model temperature.

Note: The main differences between different models are price and capabilities. For more details, please refer to OpenAI’s official website: https://openai.com/

The higher the temperature, the stronger the creativity, and the higher the probability of uncontrollability. Lower temperatures mean greater accuracy, but correspondingly less creativity.

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correlation is clear: as temperature rises, creativity flourishes, but so does the likelihood of unpredictability. Conversely, lower temperatures promote precision at the expense of creative thinking.

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Token Usage

  • The input token of GPT is the total token of the data sent to OpenAI for analysis by calling the API. This type of token is used most frequently, such as questions asked by customers, summary of retrieved data, etc.

  • The output token of GPT is the total token of the text content generated by openAI. For example, the content automatically replied by the AI agent, the content expanded or summarized by the AI copliot, etc.

  • The token of Embedding model - text-embedding -3-large is the number of words in all documents, files, and web pages used to create the AI dataset. It is usually used in large quantities only when creating an AI dataset.

（6）Click Save.