Businesses can now access Cloud API directly from Meta without 3rd party providers and setup fees. If you want to manage your WhatsApp API account directly with Meta this solution is for you.
In this guide we will show you how to register a WhatsApp Cloud API number and connect it to CloudFon CX.
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Only one phone number is allowed per FB Developer App. To add and connect more phone numbers, create another app by repeating Step 1 in this guide. |
Step 1: WhatsApp Business Cloud Account + CloudFon CX subscription
First, make sure you have a WhatsApp Business Cloud Account. If you don't, read this:
📗 How to Apply for a WhatsApp Business Cloud Account
Step 2: Add WhatsApp Cloud channel
In your CloudFon CX, Select Inbox > Channels, and then click on WhatsApp
On the next page, Click Add icon, and then Select WhatsApp Cloud.
You should see the following:
Note: The“Name” is custom.
Fill in the Phone ID,Token and WhatsApp Business Account ID you saved locally in the WhatsApp channel account.
About obtaining Phone ID, Token and WhatsApp Business Account ID, please read：How to Apply for a WhatsApp Business Cloud Account
Copy the Webhook URL and Verify token from the CloudFon’s WhatsApp channel account .
On the Edit webhook’s callback URL pop-up, provide the Webhook URL and Verify token you copied from CloudFon CX in the previous step，then Click Verify and save.
About this step，please read：How to Apply for a WhatsApp Business Cloud Account Step4. Set Up a Webhook
Go back to CloudFon CX, click Save.
That's it!
Your WhatsApp Business Cloud account is now connected to CloudFon CX.