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CloudCX allows you to respond to messages sent by your customers through integration with the Telegram account. To set up the integration with CloudCX, you need to |
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create a bot in your Telegram account and paste the Bot Token to CloudCX. |
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Create a Telegram Bot
Prerequisites
A person Telegram account.
Note: You can access Telegram from your mobile device. However, you can also download and install the Telegram Desktop client Desktop Telegram https://desktop.telegram.org/to get a bot token.
Step-by-Step Instructions
Open the Desktop Telegram and Log in to the Telegram account using with your registered phone number, or scan the QR code from your mobile Telegram.
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In the Reply area of the Conversation pane, type click START.
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Click /newbot and click Send to create a new bot.
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Type the name of the new bot and click Send.
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Your new Telegram bot is created successfully. You will receive the congratulatory message from the BotFather bot along with other information.
Locate the token to access the HTTP API from the message received. This is your Bot Token.
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In the congratulatory message, you will have to obtain the HTTP API, this value will be required while adding the Telegram Bot in the system, you can find more details from Telegram 3.1.5 Telegram.
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Manage Telegram Bot
Edit Bot
If you want to change your bot's name, click Menu button, select and click /mybots edit your bots. You can change the bot’s name, follow the instructions in Telegram.
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Change Token
If you want to change your bot's token
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, click Menu button, select and click /revoke revoke bot access token.
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Select the bot you want to change the token, anc click it.
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BotFather will replace your token with a newer one.
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