Omni-Widget Webhooks are HTTP(S) callbacks that occur when a certain web chat event takes place. Webhooks enable you to extend the capabilities of WebChat. For example, you can record chats in your own system by utilizing Omni-Widget Webhooks. Best of all, setting up Omni-Widget Webhooks is easy.
Event Data Sent to Your Server
Offline message is submitted
Chat starts
Chat ends
Chat is wrapped up
Chat is transferred
Agent status changes
Add Omini-Widget webhooks
Login to your CloudCX Control Panel.
Click Apps&Intergrations.
Go to the Webhooks card and click Settings.
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