Webhooks are HTTP(S) callbacks that occur when a certain Webchat&Ticket event takes place. Webhooks enable you to extend the capabilities of CloudCX. For example, you can record chats in your own system by utilizing OminiWidget、Inbox &Contact Webhooks. Best of all, setting up Webhooks is easy.
Step by Step Instructions
To create a webhook, follow these steps:
Login to your CloudCX Control Panel.
Click Apps&Intergrations.
Go to the Webhooks card and click Settings.
Click Add button, Select OminiWidget、Inbox or Contact Webhooks.
Learn how to configure each of these webhooks：
Enter a name for the webhook and provide the URL to which you want to send the event data.Make sure the status is Open.
If the third-party system requires authorization, select the Authorization Required checkbox and choose the credential from the drop-down list. The credentials are created and managed via Apps & Integrations > Authorization Credentials.
If the third-party system requires additional webhook headers, click Add a field to add the header information.
Click Save, Now, you’ll get the callback whenever the selected event occurs.