Webhooks enable you to extend the capabilities of CloudCX Inbox Tickets. It is a tool to receive notifications from CloudCX when a trigger happens on a Inbox Tickets event. It allows you to register an http:// or https:// URL where the event data can be stored in JSON format. For example, you can use webhook as trigger action to send the ticket info to a 3rd party system in all channels.
Event Data Sent to Your Server
When ticket is created
When a ticket reply is received
When an agent replied
When the assignee of a ticket has changed
When the status of a ticket has changed
When a ticket is moved to recycle bin
Add Inbox Tickets webhooks
Login to your CloudCX Control Panel.
Click Apps&Intergrations.
Go to the Webhooks card and click Settings.
Click create Inbox Tickets webhook.
You can add conditions to your webhook and choose which channels or accounts to subscribe to. Conditions include meet tall, meet any, and logical expressions:
If you select “use logic expression” to set routing rules, please note：
If you have 5 conditions, you can use Expression like (1 or 2 or 3) and (4 and 5). This expression means the rule will be triggered when any of the 1 to 3 conditions is met as well as condition 4 and condition 5 are met. The number here is the condition identifier
The parentheses must come in pairs and be written as half-width.
Or, And are not case sensitive. Space should be added before and after.
The precedence of logical operators in order from highest to lowest is: (), And, Or.
The number used in the expression must exist in the identifier number list.
If you don't add any conditions, you'll be subscribed to all Inbox channels by default.
Click Save.