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Omni-Widget Webhooks are HTTP(S) callbacks that occur when a certain web chat event takes place. Webhooks enable you to extend the capabilities of WebChat. For example, you can record chats in your own system by utilizing Omni-Widget Webhooks. Best of all, setting up Omni-Widget Webhooks is easy.

Event Data Sent to Your Server

  • Offline message is submitted

  • Chat starts

  • Chat ends

  • Chat is wrapped up

  • Chat is transferred

  • Agent status changes

Add Omini-Widget webhooks

  1. Login to your CloudCX Control Panel.

  2. Click Apps&Intergrations.

  3. Go to the Webhooks card and click Settings.

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  1. Click create Omni-Widget webhook

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  1. Select which widgets to apply to, or you can choose to apply to all widgets.

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  1. Choose the Event type and provide the URL to which the event data will be sent.

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  1. Click Save.

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