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Webhooks are HTTP(S) callbacks that occur when a certain Webchat&Ticket event takes place. Webhooks enable you to extend the capabilities of CloudCX. For example, you can record chats in your own system by utilizing OminiWidget、Inbox &Contact Webhooks. Best of all, setting up Webhooks is easy.

Step by Step Instructions

To create a webhook, follow these steps:

  1. Login to your CloudCX Control Panel.

  2. Click Apps&Intergrations.

  3. Go to the Webhooks card and click Settings.

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  1. Click Add button, Select OminiWidget、Inbox or Contact Webhooks.

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  1. Choose the Event type and provide the Target URL to which the event data will be sent.

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  1. Click Save, Now, you’ll get the callback whenever the selected event occurs.

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