Connecting your Instagram Professional account to a Facebook Page is a prerequisite of the Instagram integration with CloudCX. You need to have the following set up in place:
Set up an Instagram Professional Account
To learn how to set up your Instagram Professional account, see this page.
Connect Instagram Professional Account to a Facebook Page
To connect your Instagram Professional account to a Facebook Page, follow these steps:
Log in to your Facebook account.
Click the Nine Square icon and go to Pages.
Select a Facebook Page.
From the Manage Page navigation menu, select Settings.
On the Page settings menu, go to Instagram and click Connect Account.
On the pop-up, turn on the Allow access to Instagram messages in Inbox toggle key.
Click Continue.An Instagram Login pop-up appears.
Provide the Instagram login credentials and click Log In.
Your Instagram account is successfully connected with your Facebook Page. To learn more about connecting the Instagram account, see this page.
