When configuring the SSO application, both you and your agents will have the capability to access the platform through a third-party application. This simplifies the login process for your team, enabling them to transition smoothly between different tools without having to manage multiple sets of login credentials.
SSO Application--Office 365
Login to https://entra.microsoft.com/#view/Microsoft_AAD_IAM/EntraHome.ReactView Add a new registration.
Fill in configuration, then click Register.
Note: The Redirect URI can be acquired within the CX system.
Click API permissions.
Select API permissions, and then click Update permissions.
Obtain Client ID.
6. Obtain Client Secret.
Enter the Client ID and Client secret, and click Save to complete the configuration.
Single Sign-On Using
Click User Avatar, and select Edit Profile > Security Setting
Select Office 365 and click Connect button.
If you have been bound to the Office 365 account, you can log in the platform by Office 365 account directly.
Note: When accessing for the first time, if you log in via the login page instead of the User Settings, you will be required to link an account once you establish a connection with a third-party application.