Inbox(OmniSuit APP)

You can click All、My Open、My Dept.Open、Resolved、Unassigned to check tickets.

1. Channels

You can know the ticket’s channel through below icon.

Open

2. Status

Open

5d means the Last Reply Time.

• Below icon means New:

• Below icon means Pending Internal:

• Below icon means Pending External:

• Below icon means On hold:

• Below icon means Resolved:

3. Create New Ticket

Click below icon,

and input below information, click send icon, you can create a new ticket.

If needed, you can add Tags for the ticket.

4. Replay

Click a ticket, then you can replay the ticket

And you can also mark the ticket as Mark as Resolved、Mark as Unread, or Delete it.