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Inbox(OmniSuit APP)
Inbox(OmniSuit APP)
You can click All、My Open、My Dept.Open、Resolved、Unassigned to check tickets.
1. Channels
You can know the ticket’s channel through below icon.
2. Status
5d means the Last Reply Time.
Below icon means New:
Below icon means Pending Internal:
Below icon means Pending External:
Below icon means On hold:
Below icon means Resolved:
3. Create New Ticket
Click below icon,
and input below information, click send icon, you can create a new ticket.
If needed, you can add Tags for the ticket.
4. Replay
Click a ticket, then you can replay the ticket
And you can also mark the ticket as Mark as Resolved、Mark as Unread, or Delete it.
, multiple selections available,
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