Inbox(OmniSuit APP)

Owned by SUPPORT
Last updated: Sept 13, 2024
2 min read

You can click All、My Open、My Dept.Open、Resolved、Unassigned to check tickets.

1. Channels

You can know the ticket’s channel through below icon.

2. Status

 

5d means the Last Reply Time.

  • Below icon means New:

  • Below icon means Pending Internal:

  • Below icon means Pending External:

  • Below icon means On hold:

  • Below icon means Resolved:

3. Create New Ticket

Click below icon,

 

and input below information, click send icon, you can create a new ticket.

 

 

If needed, you can add Tags for the ticket.

4. Replay

Click a ticket, then you can replay the ticket

 

And you can also mark the ticket as Mark as Resolved、Mark as Unread, or Delete it.